Prisma Refund Policy
Effective date: October 3, 2026
Last updated: October 3, 2026
We want you to be sure before you pay, so Prisma gives you two ways to be sure and a clear refund window.
1. Try first, for free
- Prisma Scanner, and name suggestions and copying in Prisma Hub, are free and don't expire.
- 14-day Paid unlock gives you Creator features for 14 days, with no payment details and no charge at the end. Start it in Prisma Hub, under Settings > License.
2. First purchase: 14-day money-back
If you buy a Creator, Studio, or Founding Studio license and it is not right for you, email us within 14 days of your purchase date and we will refund the full amount you paid, including tax, with no need to explain. Send your request, with your order number or the email used at checkout, to hello@prismascanner.io.
For a Founding Studio license for Prisma Hub, a refund gives up that license's Founding slot, which may go back to the limited pool of 50, along with the $499 founding price and the right to resubscribe at it. A lapse or cancellation without a refund is different: it keeps the right to resubscribe at $499 for 3 months after the paid term ends, as described in our Terms of Service.
3. Renewals
Yearly licenses renew automatically through Lemon Squeezy. If a renewal charge surprised you, contact us within 7 days of the renewal charge and we will refund it in full and end the subscription. You can avoid renewals at any time by cancelling (see below).
4. After the refund window
Outside the windows above, payments are not refundable and we do not prorate unused time. This does not affect rights you have under the law where you live, and we will consider reasonable requests where something went wrong on our side (for example a license that does not work as described, or a duplicate charge). If a problem is on our side and we cannot fix it, we will refund the affected period.
5. Cancelling a subscription
Cancel any time using the manage subscription link in your Lemon Squeezy receipt email. Cancelling stops the next renewal. Your license stays active until the end of the term you paid for, then Prisma Hub returns to free name suggestions and copying; one-click Apply rename stops. Your files and profiles are never affected.
6. What happens to your license after a refund
Prisma licenses are verified offline in Hub, so we cannot remotely switch a license off. By accepting a refund you agree to stop using that license and delete the license file and key. Using a refunded license is unauthorized under our Terms of Service. We will confirm the refund by email.
7. How refunds are paid
Refunds go back to the original payment method through Lemon Squeezy, our merchant of record, and usually appear within 5 to 10 business days, depending on your bank. Taxes collected on the order are refunded with it. Please contact us before disputing a charge with your bank; we can usually resolve it faster.
8. Install Sprint and custom services
Install Sprint and custom work follow the terms in the written scope or quote we agree with you, including any refund or cancellation terms in it.
9. Your statutory rights
If you live in the EEA, UK, or another place with mandatory consumer rights (for example a statutory cooling-off period for digital purchases), those rights remain in effect. Where you ask for immediate access to a digital license, you may lose the statutory withdrawal right once it is delivered, except where the law says otherwise. Our voluntary 14-day money-back above still applies.
10. Contact
hello@prismascanner.io, with your order number or purchase email.